In a country where water is an increasingly scarce and valuable resource, ensuring access to safe, reliable drinking water remains one of society's most pressing challenges. For communities such as Bloemfontein, where the vast majority of residents depend on municipal water for their daily needs, water quality is about far more than what comes out of a tap. It affects public health and quality of life.

It is against this backdrop that CUT employee Ms. Palesa Moja, Administrator in the Department of Civil Engineering, graduated with a Master of Health Sciences in Environmental Health during the recent Spring Graduation ceremonies. Her study, titled Perceptions and Investigation of Poor Water Quality Supplied to the Residents of the City of Bloemfontein, explored both the scientific aspects of water quality and residents' experiences and perceptions of the municipal water supply.

Motivated by the importance of water to everyday life, Moja aimed to understand not only the quality of the water supplied to residents but also the experiences and concerns of the community.

"My intention was not simply to identify problems but to contribute towards possible solutions that may assist in improving water quality and addressing the concerns of Bloemfontein residents," she said.

One of the study's key findings revealed that while 72.2% of residents expressed distrust and rated water quality poorly following water supply interruptions, an overwhelming 92.2% continued to rely on municipal water for drinking and cooking. This suggests that despite concerns, most residents still depend on and retain a degree of confidence in the municipal water supply.

The research also found that elevated turbidity levels and residents' reports of visible particles in the water were associated with burst pipes and ageing infrastructure, highlighting the need for ongoing maintenance and investment in the water network.

In addition, the study pointed out the importance of effective communication between municipal authorities and residents. “Improved engagement and transparency can help address concerns, build public trust, and strengthen confidence in the municipal water supply,” said Moja.

By tackling an issue that affects the health and well-being of thousands of residents, Moja's research provides valuable insights that could assist the Mangaung Metropolitan Municipality and other stakeholders in responding to water quality challenges and ensuring the sustainable supply of one of society's most precious resources is clean and safe.