Protection Services is responsible for safeguarding the University’s staff, students, visitors, assets, and infrastructure across the Bloemfontein and Welkom campuses. The section is committed to providing a safe, secure, and enabling environment that supports teaching, learning, research, student development, and the overall institutional mandate of CUT.
Our approach combines proactive crime prevention, visible security operations, incident management, stakeholder collaboration, and the strategic application of modern security technologies. We work closely with internal stakeholders, the South African Police Service (SAPS), community structures, and relevant partners to address campus safety risks and strengthen security both on campus and in surrounding student communities.
An Integrated Security Model
The section is progressively advancing an integrated security model through the optimisation of electronic surveillance, access control, digital security solutions, intelligence-led deployment, and data-informed operational decision-making.
Strategic Focus: These initiatives are aimed at improving situational awareness, enhancing incident response, strengthening accountability, and ensuring the effective deployment of security resources.
Key Areas of Responsibility
Protection Services delivers safety and security interventions across the following core domains:
Campus Security Operations
Proactive crime prevention, visible patrols, and a consistent security presence to deter incidents and reassure the university community.
Access & Asset Protection
Access control measures and the dedicated protection of institutional assets, facilities, and critical infrastructure.
Surveillance & Technology
Integration of CCTV surveillance, electronic security systems, and modern digital security solutions for continuous monitoring.
Incident Management
Structured incident reporting, investigation coordination, and proactive security risk management to mitigate future threats.
Emergency Readiness
Dedicated event security, emergency response protocols, and continuous operational readiness for any contingency.
Strategic Partnerships
Collaboration with SAPS, community structures, and internal stakeholders to improve safety on campus and in surrounding student communities.
Digital Innovation
Continuous improvement of security service delivery through data-informed decision-making and digital system integration.
A Culture of Safety and Shared Responsibility
Through these interventions, Protection Services promotes a culture of safety, accountability, and shared responsibility. By working together, we ensure that CUT remains a secure, supportive, and enabling environment for its entire university community.
Incident Reporting Platform (CiiMs)
As part of our commitment to a safe and secure campus, CUT has implemented the Cyber Incident and Information Management System (CiiMs). This dedicated digital platform enables anyone in the university community to report any incident or safety concern quickly, safely, and without fear. It features a specialised, secure SGBV Report Portal to ensure sensitive matters are handled with the utmost care and confidentiality.
Why use the CiiMs Reporting Platform?
- Convenience: Report incidents securely from any location, without needing to visit Protection Services or related offices in person.
- Confidentiality: Your identity is protected. Choose to report anonymously or provide contact details for follow-up.
- Ease of Use: Follow simple, step-by-step instructions to submit your report.
- Evidence Submission: Attach relevant documents, photos, or files directly to support your report.
- Secure Tracking: Receive a unique reference number to monitor the progress of your case securely.
Your courage to speak up helps us build a safer campus for everyone. All reports are treated with the utmost seriousness, sensitivity, and confidentiality by trained professionals.
Contact & Emergency Information
Bloemfontein Campus
Protection Services 24-hour Toll Free Phone Number:
0800 0600 60
In the case of an emergency on campus, contact Protection Services. The team will activate the relevant parties.
Welkom Campus
Protection Services 24-hour Toll Free Phone Number:
0800 0600 61
In the case of an emergency on campus, contact Protection Services. The team will activate the relevant parties.
General Inquiries & Campus Maps
For non-emergency inquiries, detailed campus maps, or general contact details for specific departments, please visit our main contact page.
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